Exchange Policy

At MedGlamour, we stand by the quality of our cosmetic products and your satisfaction is our priority.

If for any reason you are not completely satisfied with your purchase, we are here to help with our straightforward exchange policy:

  1. Eligibility for Exchange
    • Items must be in their original, unused, and sealed condition.
    • Requests for exchanges must be made within 7 days of receiving your order.
  2. Non-Exchangeable Items
    • Products that have been used, opened, or tampered with cannot be exchanged due to hygiene and safety considerations.
    • Promotional or sale items are not eligible for exchange unless defective.
  3. How to Request an Exchange
    • Contact our customer support team via medglamourcosmetics@gmail.com with your order number and details of the product you wish to exchange – including photo of the product-
    • Once approved, we will provide instructions on how to proceed with the exchange.
  4. Shipping Costs
    • Customers are responsible for the shipping costs associated with returning the product for exchange, unless the item was received damaged or defective.
  5. Damaged or Defective Products
    • If your product arrived damaged or defective, please notify us within 7 days of delivery, and we will gladly provide a replacement at no additional cost. Please include photos of the damage to expedite the process.
  6. Processing Time
    • Once the returned item is received and inspected, we will process your exchange promptly. You will be notified of the status of your exchange via email.

Refund Policy

At MedGlamour, your satisfaction is our priority. If you are not fully happy with your purchase, we are here to assist with our refund policy:

  1. Eligibility for Refund
    • Refunds are only offered for items in their original, unused, and sealed condition.
    • Refund requests must be made within 7 days of receiving your order.
  2. Non-Refundable Items
    • Products that have been opened, used, or tampered with cannot be refunded due to hygiene and safety considerations.
    • Promotional or sale items are non-refundable unless they arrive damaged or defective.
  3. How to Request a Refund
    • Contact our customer support team at medglamourcosmetics@gmail.com with your order number and reason for the refund request.
    • Once approved, we will provide instructions for returning the product.
  4. Damaged or Defective Products
    • If your product arrives damaged or defective, please notify us within 7 days of delivery. We will issue a full refund or provide a replacement at no additional cost. Supporting photos of the damage may be required to process your request promptly.
  5. Refund Processing Time
    • Refunds will be issued to your original payment method once the returned item has been received and inspected. The processing time may vary depending on your payment provider.
  6. Shipping Costs
    • Customers are responsible for shipping costs associated with returning the product unless the item was received damaged or defective.